We aim to provide flexible solutions for our customers while maintaining clarity in our policies. Below are the guidelines for canceling subscriptions and services with Eptios.
Subscription Cancellation
1. Subscriptions can be canceled at any time by contacting support@eptios.com or through your customer portal.
2. Upon cancellation:
- Access to ERP software and services will be terminated at the end of the current billing cycle.
- No refunds will be provided for unused time unless otherwise specified.
Custom Development and Services
1. Cancellations for custom projects must be submitted in writing to support@eptios.com at least 2 days before the start date.
2. For cancellations made after the project has started:
- A refund for unrendered services may be issued, minus administrative or preparatory costs incurred.
Termination by Eptios
Eptios reserves the right to terminate services in cases of:
- Breach of terms of use.
- Non-payment of subscription or service fees.
Reactivation
- If a canceled subscription is reactivated, any applicable reactivation fees will be communicated beforehand.
For further inquiries or assistance with cancellations, contact our support team at support@eptios.com.
For assistance or to discuss our refund and cancellation policies further, please contact us via:
- Email: support@eptios.com
- Phone: +91-9545887885
- Operating Address: Zen Business Centre, Wakad ,Pune, India
Tbistone
Very quick customer support, installing this application on my machine locally, within 5 minutes of creating a ticket, the developer was able to fix the issue I had within 10 minutes. EXCELLENT! Thank you very much
